Please inspect your order upon delivery. If you are not satisfied with your purchase, you may return the merchandise for a replacement, refund, or credit within 30 days of receipt. Original shipping and handling charges will not be refunded. Your return shipping expense will not be refunded except in the case of incorrect merchandise having been shipped and approval for the return having been granted. Prior approval is required for all returns. E-mail us at onlineorders@cmaquarium.org or call us at 727-441-1790 to explain the problem and discuss which option for resolution is most beneficial to you.